Production-tested WhatsApp customer service bots with multilingual support, live POS integration, and 24/7 reliability. Already running at scale.
Most "AI automation" pitches are theoretical. Ours isn't. Our flagship WhatsApp customer service bot has been running 24/7 in production at a real Malaysian retail business since April 2026 — handling thousands of customer interactions across two outlets.
This isn't a prototype or proof-of-concept. It's a battle-tested system you can deploy in your business, customized to your industry, your products, and your customers.
Production capabilities, not feature wishlist. Everything below is currently running in real deployments.
Answers product questions, takes orders, handles inquiries — round the clock with ~5 second response time.
Auto-detects message language and replies in same language. EN/BM/Mandarin standard, others available.
AI vision verifies payment proof screenshots — checks amount, bank, reference number automatically.
Real-time product/stock data from your POS system. No manual updates, always current.
Setup fee + monthly subscription. 3-month minimum commitment. Talk to us for an exact quote based on your business specifics.
Single shop or small chain getting started with automated customer service. Standard features, up to 100 messages per day.
Multi-outlet retail or service businesses needing higher capacity, priority support, and quarterly persona refresh.
Larger operations with custom requirements, voice notes, advanced integrations, and dedicated support.
Structured deployment with milestone payments (60/30/10) so you only pay for progress.
We learn your business, products, customer types, and tone. Build the bot's "personality" matched to your brand.
Connect to your POS system, configure product feeds, set up WhatsApp infrastructure, build outlet-specific contexts.
Your team tests the bot with real-world scenarios. We refine based on actual conversations and edge cases.
Launch to a subset of customers first, monitor performance, fine-tune responses, then go full scale.
Retail and service businesses with consistent customer inquiries see the strongest ROI.
Vape shops, supplement stores, specialty retail with multiple physical outlets needing unified customer service.
Restaurants and cafés handling reservations, orders, and recurring customer questions.
Industries where official APIs (Wati, AiSensy) restrict access. We provide compliant alternatives.
Businesses losing inquiries after hours. The bot handles the volume that would otherwise go unanswered.
Quick answers to the most common questions. Don't see yours? Just message us.
Those are official WhatsApp Business API providers — they work for many businesses but block regulated industries (vape, alcohol, supplements, etc.). Our solution provides equivalent functionality for businesses they won't serve, with full compliance handling built in.
The bot has a personality matched to your brand. Most customers don't realize it's automated unless asked directly. When they do ask, the bot is transparent about being AI-powered while staying helpful.
Yes. The bot manages multi-item orders, tracks itemized totals, applies discounts (when explicitly requested), handles delivery method choices, and verifies payment proof. For genuinely complex cases, it escalates to your staff seamlessly.
It escalates to your staff with the conversation context. Your staff can take over, then the bot auto-resumes when your staff steps away. We also review weekly to identify any patterns in escalations and tune the bot to handle them better.
Setup is intensive (POS integration, persona development, testing) and takes 2–4 weeks. The 3-month minimum ensures both sides see actual ROI — short trials don't give the bot enough data to demonstrate value. Annual prepay gets a 10% discount.
Automation works best when paired with strong digital presence and content systems.
Free 30-minute conversation. No commitment. We can show you a live demo of the production system on request.
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