06 · Workflow Automation

AI That Works For You.

Production-tested WhatsApp customer service bots with multilingual support, live POS integration, and 24/7 reliability. Already running at scale in a real Malaysian retail business.

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24/7Live in production

3Languages auto-detected

~5sResponse time

Service overview

Production-Tested, Not Theoretical.

Most "AI automation" pitches are theoretical. Ours isn't. Our flagship WhatsApp customer service bot has been running 24/7 in production at a real Malaysian retail business since April 2026 — handling thousands of customer interactions across two outlets.

This isn't a prototype or proof-of-concept. It's a battle-tested system you can deploy in your business, customized to your industry, your products, and your customers.

Multilingual auto-detectEnglish, Bahasa Malaysia, and Mandarin handled automatically per message.
Live POS integrationReal-time product data, stock levels, and pricing — refreshed every 5 minutes.
Per-outlet identityOne bot, multiple outlets, no confusion. Each outlet gets its own personality.
Smart staff escalationKnows when to hand off to human staff, and auto-resumes when staff steps away.

Core capabilities

What It Actually Does.

Production capabilities, not a feature wishlist. Everything below is currently running in real deployments.

24/7 Customer Service

Answers product questions, takes orders, handles inquiries — round the clock with ~5 second response time.

Multilingual Support

Auto-detects message language and replies in the same language. EN/BM/Mandarin standard, others available.

Payment Verification

AI vision verifies payment proof screenshots — checks amount, bank, and reference number automatically.

Live POS Integration

Real-time product and stock data from your POS system. No manual updates, always current.

Subscription tiers

Three Ways To Deploy.

Setup fee + monthly subscription. 3-month minimum commitment. Talk to us for an exact quote based on your business specifics.

Basic

1–2 Outlets

Single shop or small chain getting started with automated customer service. Standard features, up to 100 messages per day.

1–2 outlets supported
Up to 100 messages/day
3 languages (EN/BM/Mandarin)
Standard support hours
Monthly performance report

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★ Most Popular

Pro

3–5 Outlets

Multi-outlet retail or service businesses needing higher capacity, priority support, and quarterly persona refresh.

3–5 outlets supported
Up to 500 messages/day
3+ languages
Priority support response
Quarterly persona refresh
Bi-weekly performance reviews

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Enterprise

5+ Outlets

Larger operations with custom requirements, voice notes, advanced integrations, and dedicated support.

5+ outlets supported
Custom message volume
Custom integrations available
Voice note handling (optional)
Dedicated support contact
SLA commitments included

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Structured deployment with milestone payments (60/30/10) · Annual prepay gets a 10% discount

Deployment process

From Signup To Live In 2–4 Weeks.

Structured deployment with milestone payments (60/30/10) so you only pay for progress.

Discovery & Persona Build

We learn your business, products, customer types, and tone. Build the bot's "personality" matched to your brand.

POS Integration & Setup

Connect to your POS, configure product feeds, set up WhatsApp infrastructure, build outlet-specific contexts.

Internal Testing

Your team tests the bot with real-world scenarios. We refine based on actual conversations and edge cases.

Soft Launch & Tune

Launch to a subset of customers first, monitor performance, fine-tune responses, then go full scale.

Best for

Who This Works For.

Retail and service businesses with consistent customer inquiries see the strongest ROI.

Multi-Outlet Retail

Vape shops, supplement stores, specialty retail with multiple physical outlets needing unified customer service.

F&B Chains

Restaurants and cafés handling reservations, orders, and recurring customer questions.

Regulated Industries

Industries where official APIs (Wati, AiSensy) restrict access. We provide compliant alternatives.

After-Hours Coverage

Businesses losing inquiries after hours. The bot handles the volume that would otherwise go unanswered.

Common questions

Things People Often Ask.

Quick answers to the most common questions. Don't see yours? Just message us.

How is this different from Wati or AiSensy?

Those are official WhatsApp Business API providers — they work for many businesses but block regulated industries (vape, alcohol, supplements, etc.). Our solution provides equivalent functionality for businesses they won't serve, with full compliance handling built in.

Will customers know they're talking to a bot?

The bot has a personality matched to your brand. Most customers don't realize it's automated unless asked directly. When they do ask, the bot is transparent about being AI-powered while staying helpful.

Can it handle complex orders?

Yes. The bot manages multi-item orders, tracks itemized totals, applies discounts (when explicitly requested), handles delivery method choices, and verifies payment proof. For genuinely complex cases, it escalates to your staff seamlessly.

What happens if it gets a question wrong?

It escalates to your staff with the conversation context. Your staff can take over, then the bot auto-resumes when your staff steps away. We also review weekly to identify any patterns in escalations and tune the bot to handle them better.

Why is there a 3-month minimum?

Setup is intensive (POS integration, persona development, testing) and takes 2–4 weeks. The 3-month minimum ensures both sides see actual ROI — short trials don't give the bot enough data to demonstrate value. Annual prepay gets a 10% discount.

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