Privacy Policy

ZNO AI (“ZNO AI”, “we”, “us”, or “our”), a business registered in Malaysia under Registration No. 202603021273 (JM1038845-P), respects your privacy. This Privacy Policy explains what personal data we collect through znoai.com.my and in the course of our work, how we use it, and your rights — in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

1.Information We Collect

We only collect what we need to respond to you and deliver our services:

• Information you give us — such as your name, email address, phone/WhatsApp number, company name and the details of your enquiry, when you use our contact form, message us on WhatsApp, or engage us for a project.
• Information collected automatically — such as your IP address, browser and device type, pages viewed and how you arrived at our site, gathered through cookies and analytics tools.

2.How We Use Your Information

• To respond to your enquiries and provide quotations;
• To deliver, manage and support the services you engage us for;
• To send project updates, invoices and service communications;
• To understand how our website is used and to improve it;
• To comply with legal and regulatory obligations.

We do not sell your personal data.

3.Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics 4, to understand traffic and usage. These may set cookies on your device. You can control or delete cookies through your browser settings; disabling them may affect some website functionality.

4.Sharing With Third Parties

We share personal data only where necessary, with:

• Service providers that help us operate — for example hosting providers, Google (analytics), Meta, email and messaging platforms, and payment processors;
• Professional advisers such as accountants or legal advisers, where required;
• Authorities, where we are legally required to disclose information.

These parties are only permitted to use your data for the purposes we specify.

5.International Transfers

Some of our service providers (for example Google and Meta) may process data on servers located outside Malaysia. Where this happens, we take reasonable steps to ensure your data continues to be protected.

6.Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain business records, and to meet legal obligations. When it is no longer needed, we take reasonable steps to delete or anonymise it.

7.Data Security

We apply reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8.Your Rights

Under the PDPA, you may, subject to applicable conditions:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw consent or limit how we process your data;
• Ask us to stop using your data for marketing.

To make a request, contact us using the details below. We may need to verify your identity before responding.

9.Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal data from them.

10.Changes To This Policy

We may update this Privacy Policy from time to time. The version published on this page, with its “Last updated” date, is the current version.

11.Contact Us

For any privacy question or request, contact us at zeroexcusesonesolution@znoai.com.my, on WhatsApp (+60 17-479 0904), or via our contact page.