Terms Of Service

These Terms of Service (the “Terms”) govern your access to and use of the website znoai.com.my and the services provided by ZNO AI (“ZNO AI”, “we”, “us”, or “our”), a business registered in Malaysia under Registration No. 202603021273 (JM1038845-P). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1.Who We Are

ZNO AI is a Malaysia-based AI implementation and automation company offering website design and development, mobile apps, CRM systems, AI chatbots, digital marketing, branding, video production, content and intelligent automation — delivered end to end.

2.Services & Quotations

Our services are provided on a project basis. Prices are not fixed on this website; each engagement is quoted individually based on scope, requirements and timeline. A quotation, proposal or statement of work becomes binding only once both parties have confirmed it in writing (including by email or messaging).

• Any figures, packages or examples shown on this website are indicative and do not constitute a binding offer.
• The final scope, deliverables, timeline and fees are those set out in the confirmed quotation or proposal.

3.Payment

Unless otherwise agreed in writing, projects require a deposit before work begins, with the balance payable at agreed milestones or on delivery. Late payment may result in work being paused. All fees are exclusive of any applicable taxes or third-party costs (e.g. domains, hosting, paid plugins, licences, ad spend) unless expressly stated.

4.Client Responsibilities

To deliver on time, we rely on you to provide, in a timely manner:

• Accurate information, content, brand assets and access (e.g. domain, hosting, accounts) that we reasonably need;
• Timely feedback and approvals at each stage;
• Confirmation that any material you supply does not infringe the rights of others.

Delays in providing these may affect the timeline and cost of your project.

5.Revisions & Delivery

The number of revision rounds included is set out in your quotation or proposal. Additional changes beyond the agreed scope may be quoted separately. A project is considered delivered once the agreed deliverables have been handed over or made available to you.

6.Intellectual Property

Upon full payment, ownership of the final deliverables created specifically for you transfers to you, except for: (a) third-party components, libraries, fonts, plugins or stock assets, which remain subject to their own licences; and (b) our pre-existing tools, frameworks, templates and know-how, which remain our property. We may showcase completed work in our portfolio and marketing unless you ask us in writing not to.

7.Third-Party Services

Our work may rely on third-party platforms and services (for example hosting providers, Google, Meta, payment gateways, AI providers and analytics tools). We are not responsible for the availability, performance, policies or actions of those third parties, and their use is subject to their own terms.

8.Warranties & Disclaimer

We deliver our services with reasonable skill and care. Except as expressly stated in a signed agreement, our website and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

9.Limitation Of Liability

To the fullest extent permitted by law, ZNO AI shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with any project shall not exceed the fees actually paid to us for that project.

10.Confidentiality

Each party agrees to keep confidential any non-public information shared in the course of a project and to use it only for the purpose of delivering the engagement.

11.Termination

Either party may terminate an engagement in accordance with the terms of the relevant quotation or proposal. On termination, you agree to pay for all work performed up to the termination date.

12.Governing Law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia shall have jurisdiction over any dispute arising from them.

13.Changes To These Terms

We may update these Terms from time to time. The version published on this page, with its “Last updated” date, is the current version. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

14.Contact Us

Questions about these Terms? Reach us at zeroexcusesonesolution@znoai.com.my, on WhatsApp (+60 17-479 0904), or via our contact page.