07 · AI Chatbot
Chatbots That
Capture Leads.
An AI assistant that replies instantly, qualifies your leads, and sends them straight into your CRM — across Website, WhatsApp, Facebook & Instagram. Multilingual EN / BM / 中文, with human handoff built in.
Service overview
Conversations That Convert.
Most website chats just sit there. Ours works. The ZNO AI chatbot answers questions about your business in seconds, recognises a real buyer, and collects exactly the details your sales team needs — then drops a scored lead into your CRM and pings a human when it matters. One AI engine runs every channel, so a conversation that starts anywhere ends as a qualified lead in the same place.
Core capabilities
What It Actually Does.
Built on a production-tested engine — the same pipeline already handling real customer conversations.
Instant AI Replies
Context-aware answers trained on your business knowledge — accurate replies in ~5 seconds, around the clock.
Lead Capture
Detects intent and collects name, contact, company, budget and requirement automatically.
CRM Sync
Pushes scored, tagged leads into your CRM — no copy-paste, nothing lost between chat and close.
Omnichannel
Website, WhatsApp, Facebook & Instagram from a single AI brain — with human handoff built in.
One brain, every channel
Where It Works.
A conversation that starts anywhere ends as a qualified lead in the same place.
Website
A floating chat bubble on any site — one line of embed code, themed to your brand.
Meet buyers where they already message — instant replies and lead capture on WhatsApp.
Answer Messenger enquiries automatically and route qualified leads to your team.
Turn Instagram DMs into scored leads — no enquiry left sitting overnight.
How it works
From Signup To Live In 1–3 Weeks.
A structured rollout so your bot launches trained, tested and on-brand.
Discovery & Persona
We learn your business, services and tone, and define the lead fields your team needs.
Train & Connect
We train it on your catalog & FAQs, wire up your channels, and connect the CRM lead flow.
Test & Refine
Your team tests with real scenarios; we tune answers, qualification and handoff rules.
Launch & Optimise
Go live, monitor conversations and leads, and keep improving based on real data.
Plans
Three Ways To Get Started.
Setup + monthly subscription. Talk to us for an exact quote based on your channels, volume and integrations.
Single Channel
For getting started on one channel — your website or WhatsApp — with instant replies and lead capture.
- 1 channel (Website or WhatsApp)
- AI chatbot + FAQ training
- Lead capture to CRM
- Multilingual EN / BM / 中文
- Monthly performance report
Multi-Channel
For teams selling across channels who want qualified leads, scoring and human handoff in one place.
- Up to 3 channels
- CRM integration + lead scoring
- Human handoff & tickets
- Suggested replies & quick actions
- Bi-weekly performance reviews
Custom
For higher volume and bespoke needs — custom integrations, workflows and dedicated support.
- Unlimited channels
- Custom CRM & system integrations
- Custom workflows & automations
- Dedicated support & SLA
- Private / on-prem deployment
Best for
Who This Works For.
Any business that gets repeat enquiries and wants more of them turned into leads.
Property & Inventory
Answers availability and pricing, captures dates and guest details, books viewings or stays.
Retail / E-commerce
Handles product, stock and delivery questions, reserves items and routes buyers to checkout.
Services & Agencies
Scopes the request, collects budget and timeline, and books discovery calls with hot prospects.
After-Hours Capture
Catches enquiries that arrive after closing — so leads are captured instead of lost.
Common questions
Things People Often Ask.
Quick answers to the most common questions. Don't see yours? Just message us.
Website chat, WhatsApp, Facebook Messenger and Instagram DM — all from one AI engine, so the experience and lead data stay consistent across every channel.
It's configured to your needs — typically name, company, industry, email, phone, service interest, budget, preferred contact method and the requirement. Everything is saved as a structured, scored lead in your CRM.
Yes — English, Bahasa Malaysia and Mandarin are standard, auto-detected per message, so each visitor is answered in their own language.
The bot recognises requests for a person, complaints, or anything beyond its scope, raises a handoff ticket with the full conversation, and notifies your team to take over.
Yes — try the live demo on our AI Chatbot page. For a walkthrough tailored to your industry with real lead capture and handoff, just message us.
Ready To Turn Chats Into
Qualified Leads?
Free 30-minute conversation. No commitment. We'll show you a live demo tailored to your business.